Service-Level-Agreements (hardware)
Bronze |
Silver |
Gold |
|
|---|---|---|---|
| Self-service* |  |
|
|
| E-mail & telephone support | |
|
|
| TeamViewer support |  |
|
|
| Hardware warranty** | |
|
|
| World-wide on site support*** | |
|
|
Bronze |
Silver |
Gold |
|
|---|---|---|---|
| Self-service* | |
|
|
| E-mail & telephone support | |
|
|
| TeamViewer support | |
|
|
| Hardware warranty** | |
|
|
| World-wide on site support*** | |
|
|
* aSR Online Services
** 2 years warranty, defects due to vandalism and misuse are excluded
*** all spare parts and personnel costs included, on-site deployment maximum once per month and after prior remote maintenance, excluding travel expenses