Service-Level-Agreements (hardware)
![]() Bronze |
![]() Silver |
![]() Gold |
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Self-service* | ![]() |
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E-mail & telephone support | ![]() |
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TeamViewer support | ![]() |
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Hardware warranty** | ![]() |
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World-wide on site support*** | ![]() |
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![]() Bronze |
![]() Silver |
![]() Gold |
|
---|---|---|---|
Self-service* | ![]() |
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E-mail & telephone support | ![]() |
![]() |
![]() |
TeamViewer support | ![]() |
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![]() |
Hardware warranty** | ![]() |
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World-wide on site support*** | ![]() |
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* aSR Online Services
** 2 years warranty, defects due to vandalism and misuse are excluded
*** all spare parts and personnel costs included, on-site deployment maximum once per month and after prior remote maintenance, excluding travel expenses